Refund policy
Return and Refund Policy
Thank you for shopping with SELENX ONLINE. We value our customers and aim to ensure satisfaction with every purchase.
Returns
You may return eligible items within 30 days of receiving your order.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Include all original packaging, tags, and accessories.
- Be accompanied by proof of purchase.
Non-Returnable Items
The following items cannot be returned:
-CONSUMABLE PRODUCTS
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing may take 5–10 business days, depending on your bank or payment provider.
Return Shipping
- Customers are responsible for return shipping costs unless the item was defective, damaged, or sent in error.
- Shipping charges are non-refundable unless required by law.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and your order number.
Contact Us
For return or refund requests, contact:
Email: selenxonline@gmail.com
We reserve the right to update this policy at any time. Any changes will be posted on our website.